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Sunday, October 14, 2012

MB0038 | Define emotional intelligence. Explain Goleman’s model of emotional intelligence.




Q1.  Define emotional intelligence. Explain Goleman’s model of emotional intelligence.
Answer:
Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.
Daniel Goleman and the Hay Group have identified a set of competencies that differentiate individuals with Emotional Intelligence. The competencies fall into four clusters:
  • Self-Awareness: Capacity for understanding one’s emotions, one’s strengths, and one’s weaknesses.
  • Self-Management: Capacity for effectively managing one’s motives and regulating one’s behavior.
  • Social Awareness: Capacity for understanding what others are saying and feeling and why they feel and act as they do.
  • Relationship Management: Capacity for acting in such a way that one is able to get desired results from others and reach personal goals.
The most popular and accepted mixed model of emotional intelligence is the one proposed by Goleman (1995). He viewed emotional intelligence as a total of personal and social competences. Personal competence determines how we manage ourselves, whereas social competence determines how we handle our interpersonal relationships.
Personal competence
It comprises of three dimensions of emotional intelligence, such as, self-awareness, self-regulation and motivation. Self-awareness is the ability of an individual to observe him/herself and to recognize ‘a feeling as it happens’ (Goleman, 1995). The hallmarks of this ability are self-confidence, self- assessment and openness to positive criticism. Self-regulation is the ability to control emotions and to redirect those emotions that can have negative impact. Trustworthiness, integrity, tolerance of ambiguity and attitude to accept change are some characteristics of this ability. Motivation is the ability to channelize emotion to achieve a goal through self-control and by moderating impulses as per the requirement of the situation.
The people who have this ability are optimistic and committed towards organizational as well as individual goals.
Social competence
It comprises of two dimensions namely, empathy and social skills. Empathy is the ability to feel and get concerned for others, take their perspective and to treat people according to their emotional reactions. People with this ability are experts in generating and motivating others. Social skills are the ability to build rapport and to manage relationships with people. People having this skill are very effective in persuasiveness and team management. “Social skill” is the culmination of all other components of emotional intelligence assuming that people can effectively manage social and work relationships only when they can understand and control their own emotion and can emphasize with the feelings of others.

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