Examine the rights of a consumer enshrined under the Consumer Protection Act, 1986.
main objective of this Act is to provide better protection to the
consumers. Unlike other laws, which are punitive or preventive in nature
the provisions of this Act are compensatory in nature. The Act intends
to provide simple, speedy and in consumers‟ grievances.
the first time in the history of consumer legislation in India, the
Consumer Protection Act, 1986 extended a statutory recognition to the
rights of consumers. Sec.6 of the Act recognizes the following six
rights of consumers:
1. Right to safety, i.e., the right
to be protected against the marketing of goods and services which are
hazardous to life and property.
2. Right to be informed, i.e.,
the right to be informed about the quality, quantity, potency, purity,
standard and price of goods or services, as the
case may be, so as to
protect the consumer against unfair trade practices.
3. Right to
choose: It means right to be assured, wherever possible, access to a
variety of goods and services at competitive prices. In case of
monopolies, say, railways, telephones, etc., it means right to be
assured of satisfactory quality and service at a fair price.
Right to be heard, i.e., the consumers ‟ interests will receive due
consideration at appropriate forums. It also includes right to be
represented in various forums formed to consider the consumers ‟
5. Right to seek redressal: It means the right to seek
redressal against unfair practices or restrictive trade practices or
unscrupulous exploitation of consumers. It also includes right to fair
settlement of the genuine grievances of the consumers.
6. Right to consumer education: It means the right to acquire the knowledge and skill to be an informed consumer